At Fwing Coffee, we are committed to delivering exceptional quality and customer satisfaction. Every product is carefully crafted and inspected before dispatch. However, if you experience any issue with your order, please review our return policy below.
Eligibility for Returns
Due to the perishable nature of coffee products, returns are accepted only under the following conditions:
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You received a damaged, defective, or incorrect item
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The issue is reported within 48 hours of delivery
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The product remains unused, unopened, and in its original packaging
Returns that do not meet the above criteria may not be eligible for approval.
Non-Returnable Items
For quality and safety reasons, we do not accept returns or exchanges for:
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Opened or used coffee products
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Products damaged due to improper storage after delivery
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Items purchased during sales, promotions, or clearance events
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Gift cards or digital products
Return Request Process
To initiate a return request:
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Contact our support team at [your support email]
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Include your order number, clear images, and a brief description of the issue
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Our team will review your request and respond within 2–3 business days
Once approved, further return instructions will be provided.
Refunds
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Approved refunds will be processed to the original method of payment
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Refunds typically reflect within 5–10 business days, depending on your bank or payment provider
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Shipping charges are non-refundable, unless the return is due to our error
Exchanges
We offer replacements for:
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Damaged products
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Incorrect items received
Exchanges are subject to product availability. If a replacement is unavailable, a refund will be issued instead.
Cancellations
Orders may be canceled only before they are dispatched.
Once an order has been shipped, it cannot be canceled or modified.
Quality Assurance
Every batch at Fwing Coffee undergoes strict quality checks to ensure freshness, aroma, and flavor integrity. If something falls short of our standards, we want to make it right.
