At Fwing Coffee, we ensure that every order is handled with care and delivered in optimal condition to preserve freshness and quality. Please review our shipping policy below for complete details regarding order processing and delivery.
Order Processing Time
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All orders are processed within 1–3 business days after order confirmation
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Orders placed on weekends or public holidays will be processed on the next business day
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During high-demand periods, processing times may be slightly extended
Shipping Locations
We currently ship to [insert countries/regions you serve].
If your location is not listed, please contact our support team for assistance.
Delivery Timeframes
Estimated delivery times begin once the order has been dispatched:
Delivery timelines may vary based on destination, courier availability, and external factors beyond our control.
Shipping Charges
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Shipping fees are calculated at checkout based on location, order weight, and shipping method
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Any applicable taxes, duties, or customs charges are the responsibility of the customer unless stated otherwise
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Tracking updates may take up to 24 hours to reflect in the courier’s system.
Delivery Issues
If you experience any of the following, please notify us within 48 hours of delivery:
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Delayed shipments
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Missing packages
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Damaged items
We will work closely with our delivery partners to resolve the issue promptly.
Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information.
Fwing Coffee is not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Undelivered or Returned Packages
If an order is returned to us due to failed delivery attempts or incorrect address details:
International Shipping (If Applicable)
For international orders:
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Customs clearance may cause delays
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Import duties, taxes, and fees are not included in product prices or shipping costs
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These charges are the responsibility of the recipient
Quality Commitment
We take special care in packaging our coffee to maintain freshness during transit. While delays are rare, we appreciate your patience in circumstances beyond our control.
